My deliveries & returns FAQs
We pride ourselves on our 'on time and in full' performance, which we believe is the best in the industry. But if you have a query about your deliveries or need to make a return, the below should help.
- For most of our stock, orders placed before 18:00 will be delivered the next day.
- Deliveries are typically made between 07:00 and 16:00.
- Certain products may have longer lead times, and your salesperson can inform you of these. If you're ordering online, your order confirmation will indicate when you can expect to receive the products.
- For some orders and larger quantities, we can arrange delivery directly from the mill, working with you to determine the best time and method for your business.
Orders of over £175 (for stocked products) qualify for free delivery. To maintain efficient service, a minimum order value of £100 applies to all online orders.
A £25 delivery fee applies to orders between £100 and £175, so we recommend combining purchases to meet these thresholds and maximise the value of your order.
Please get in touch if you’d like to know more.
Our standard delivery window is 07:00 - 16:00
If necessary, please let us know when you place your order if you need to delay delivery or have a specific booking-in slot. We will do our best to accommodate your request.
We'll always try to work with you if you have a specific window for delivering products or have a project with tight deadlines. Many of the vehicles we use have geo-tracking on them, so we can track the location of your product and provide an estimated ETA. Alternatively, you can go to the Order History in the My Account section of your online account and track your delivery there.
If something goes wrong, we'll always try to make it right. Your full terms and conditions can be found in our Terms & Conditions for Customers or through your Antalis contact. If you're not happy with any element of our service then please get in touch immediately. We know you rely on us, and we want to ensure we're your trusted partner for every aspect of your delivery.
